Patients who went to the Kuala Lumpur Hospital (HKL) outpatient department to seek treatment were caught off-guard as they did not realise that the facility had moved to the new Kuala Lumpur Health Clinic (KKKL) in Jalan Fletcher.

The confusion spurred even though HKL publicly announced the move to the new facility a month ago, said KKKL Deputy Chairman (Administration) Dr Razila Farra Razali, who added that the hospital even placed banners in front of the Outpatient Department.

First Super Type 1 Clinic in Malaysia

Built at a cost of RM50 million, KKKL is the first government clinic in the country to adopt the “Family Doctor Concept” and is meant to replace the services currently provided by the HKL outpatient department. According to Deputy Health Minister Datuk Seri Dr Hilmi Yahya, the new and bigger clinic was built to address the congestion of patients in HKL.

“A health team would be formed specifically to treat residents in a particular area under the concept. It will help the doctors know and treat the same patient,” said Hilmi.

“We have divided the area into four zones namely A, B, C and D with four doctors for each zone,” he added. “The concept also saves time because the same doctor would know the health history of each patient.”

According to Razila, the new facility houses 56 medical officers and is able to cater up to 3,000 patients each day. Besides outpatient services, KKKL also offers services such as the Stop Smoking Clinic, Methadone Replacement Therapy and Rehabilitation to name a few.

“There are four types of government health clinics. Type four means the smallest clinic like you can see in the villages,” Razila said.

“Type one means the clinic can cater for up to one thousand patients. KKKL is awarded with Super Type one as we can treat up to 3,000 patients per day.”

Praises for KKKL despite minor hiccups

A malfunctioning queue number machine added to the disarray at the new clinic, forcing patients to wait for their turns in long lines. According to 64-year-old retired police officer Mohd Khidir Nayan, such an incident should not happen as many people, including the elderly, were left with no choice but to wait for a long time to seek treatment.

Fortunately, the automated machine resumed its function at 9.30 am, after nearly two hours, and the clinic resumed its orderly services.

Aside from the few hiccups, there were many praises for the new clinic.

“Everything here (KKKL) is good. There’s a lot of parking, services are fast and it is not as congested as the one in HKL,” said 46-year-old Murugan Ramasamy of the new clinic.

His views were supported by another patient, Khoo Tze Yoong, who commended the government for providing the public with a new and improved facility.

“Everything is nice, there is air-conditioning, the parking is quite sufficient, but one weakness is there is no internet line at this hospital,” he said. MIMS

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