A step into Oscar’s latest healthcare facility in Brooklyn, USA, is nothing short of awe inspiring. Oscar is a startup that aims to disrupt the “boring” health insurance industry. Another facility at the Benioff Children’s Hospital, utilises various technologies to enhance the patient’s quality of care. Back home in Singapore, the new Ng Teng Fong General Hospital boasts Singapore’s and ASEAN’s first, and Asia’s sixth hospital certified with the prestigious HIMSS Analytics EMRAM Stage 7.

After looking at the world’s worst hospitals, it might lend a dose of perspective to consider some of the best examples of futuristic healthcare facilities that are already available for lucky patients.

1. Oscar’s Healthcare Facility

The USD2 billion dollar startup (S$2.86 billion, RM8.84 billion) situated in Brooklyn aims to be an consumer-friendly heath insurance company that stores all of your health information in one centralised location, in user-friendly and accessible manner. This foray is a collaboration between Oscar and Mount Sinai, whereby the former provides health insurance coupled with the latter’s medical expertise. Users can expect both a healthcare facility as well as a community wellness center under one roof.

“The thesis of the entire partnership is to say, if we work together, we should be able to deliver an experience that is — a low bar would be ‘less frustrating,’ but the bar we’re aiming for is actually a delightful experience, which is probably not the word anyone would use to describe their overall experience with the health care industry today,” said Niyum Gandhi, Mount Sinai’s executive vice president and chief population health officer.

Visitors to the facility can expect a wide range of services, which can handle anything from a regular check-up, pregnancy tests, to even a mental health facility. There is a strong emphasis on an “openness” factor. Those who are not looking at using the healthcare facility can avail themselves of the parts of the facility that is used to hold classes. Various classes are planned, from yoga, classes for expectant mothers, to just simple meet-ups for likeminded health-conscious individuals.

2. Benioff Children’s Hospital (BCH)

The eponymous BCH is sponsored by the CEO of computing company Salesforce Marc Benioff and his wife, Lynne. Inside, it is one of the most technologically advanced hospitals in the US, and utilises impressive, start-of-the-art technologies throughout the facility.

Self-directed robots take the centerstage here, and are tasked with a myriad of tasks, from the delivery of meals and medications to patients, to even calling for an elevator. There is even a robot that is built for garbage disposal, capable of holding 1,000 pounds (about half a short ton), and travels up to 482 km daily. This autonomous technology, should it be successful, can be a potential way for hospitals to take advantage of in light of the extreme labour shortfall that many hospitals face today.

Inside of the CT scan room, patients are able to have control over the lights and music. There is even a television mounted on the ceiling to help ease patient’s anxiety. In another CT scan room, the machine itself was painted to grant it an “animated” feel. These simple touches, that when added together, are able to grant a better quality of care for patients.

“Our goal is simple, which is for the children of San Francisco and the children of Oakland to have the very best healthcare in the world,” Benioff said.

3. Ng Teng Fong General Hospital (NTFGH)

At Singapore’s latest hospital, the NTFGH, the developers JurongHealth have placed a focus to offer the most digitally advanced healthcare experience in the region to patients. Their efforts have been awarded the prestigious HIMSS Analytics EMRAM Stage 7 award in the ASEAN region - the highest. NTFGH is also the sixth hospital in Asia to be bestowed with this honour, with the other being located in mainland China and South Korea.

“We are fortunate to be able to plan and implement an integrated technology infrastructure and IT systems in our new hospitals right from the start. This allowed us to level up with the other healthcare institutions with HIMSS Stage 6 within two months of opening,” said Foo Hee Jug, JurongHealth’s CEO.

“Our nurses love it when they no longer need to chart manually as almost all our medical equipment are integrated directly to our EMR,” he added.

Amongst the many firsts achieved by NTGFH are the integration of the most number of medical devices at 976 that is integrated into the Electronic Medical Record (EMR) system, and the implementation of a 4-less environment: chartless, scriptless, filmless, and paper-less.

Foo added that NTFGH had also achieved a 97% usage of electronic orders, a 98% usage of barcoding and low paper footprint, amongst many others have improved the delivery of care in hospital.

Dr. Chong Yoke Sin, CEO of IHiS, added that the new systems have “enhanced patient safety, time savings for healthcare professionals, and shorter hospital stays for patients.

“Ultimately, this resulted in more time for their healthcare professionals to spend on direct patient care, cost savings for patients, and made hospital resources available for more patients to be treated.” MIMS

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